Privacy policy.
Last updated: October 2026
1. Data controller
- Controller: Isofred S.L.
- Tax ID (CIF): B25400516
- Address: Pol. Ind. La Nora, C/ Pallars Sobirà 13, 25660 Alcoletge (Lleida), Spain
- Telephone: +34 973 72 70 92
- Email: isofred@isofred.com
Isofred S.L. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).
2. Data we process and purposes
| Source | Data | Purpose |
|---|---|---|
| Contact form / technical study request | Name, company, email, phone, message content and where the visit came from (page and, if you arrived from an ad or campaign, its campaign parameters) | Handle the enquiry, prepare the requested quote or study, manage the business relationship and know which channels and campaigns bring us enquiries |
| Job application form | Name, email, phone, message and attached CV | Manage the application in recruitment processes |
| Newsletter subscription | Email address | Sending technical content and industrial refrigeration industry news |
| Calls and direct email | Contact details provided by the data subject | Sales support and technical service |
| Clicks on the website's phone, WhatsApp or email links | Page, date and, if present, campaign parameters in the web address (gclid, gbraid, wbraid, utm_*). No cookies |
Know which pages and campaigns generate enquiries |
| Google Analytics and Google Ads (only if you accept them in the cookie notice) | Cookie identifiers, pages visited, interactions and, if you submit a form with "Marketing" accepted, your email address and phone number irreversibly encrypted (SHA-256 hash) | Website usage statistics (Analytics) and measuring the effectiveness of our ads, including enhanced conversions and, where applicable, personalised advertising (Marketing) |
Measuring our Google Ads campaigns. When an enquiry comes from an ad, we store the ad's click identifier (gclid) with it. If the enquiry turns out to be a valid contact or becomes an order, we send Google Ads that identifier, the date and, where applicable, the amount, to find out which ads work. If you accepted "Marketing", we also include your encrypted (hashed) email address and phone number; if you did not, we do not send them and we expressly tell Google not to use that data for advertising purposes. Google never receives the content of your message.
3. Legal basis
The legal basis for processing is: (a) the data subject's consent when submitting the forms or subscribing to the newsletter, and when accepting analytics and marketing cookies (art. 6.1.a GDPR and art. 22.2 of the Spanish LSSI); (b) the application of pre-contractual measures or performance of a contract when the enquiry relates to our services (art. 6.1.b GDPR); and (c) our legitimate interest in maintaining the business relationship with existing clients, in knowing where the business enquiries we receive come from and in measuring the effectiveness of our advertising through our own cookie-free log and by sending the click identifier to Google Ads (art. 6.1.f GDPR). You may object to this last processing at any time by writing to us.
4. Data retention
Business contact data is kept for the duration of the relationship and, afterwards, for the applicable legal limitation periods. CVs are kept for a maximum of one year from receipt, unless the candidate requests earlier deletion. Newsletter data is kept until the user withdraws consent. Logs of clicks on phone, WhatsApp or email links are deleted after 13 months. Google Analytics data is kept for 14 months.
5. Recipients and data processors
Data is not disclosed to third parties except where legally required. To operate the website we use providers acting as data processors:
- Cloudflare, Inc. (website hosting and delivery, enquiries database and Cloudflare Web Analytics, an aggregated measurement that does not use cookies). International transfers covered by the EU-US Data Privacy Framework and standard contractual clauses.
- Resend (delivery of emails generated by the forms). International transfers covered by standard contractual clauses.
- Google Ireland Limited (Google Analytics and Google Ads), only with your consent to analytics or marketing cookies and for the conversion reporting described in section 2. Google acts as a data processor for measurement and as an independent controller regarding ad personalisation. Possible transfers to the US covered by the EU-US Data Privacy Framework.
- Google (embedded Google Maps map, which only loads if you accept it, and Google Fonts typefaces, which involve sending the visitor's IP address to Google).
6. Data subject rights
You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw any consent given, by writing to isofred@isofred.com with the reference "Data protection", attaching proof of identity. You can withdraw your cookie consent at any time using the website's privacy preferences button.
If you believe the processing does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
7. Security
Isofred S.L. applies appropriate technical and organisational measures to guarantee a level of security appropriate to the risk, including encryption of communications (HTTPS) and restricted access to data.
8. Cookies
Information about the cookies used on this website is available in the Cookie Policy.